Terms & Conditions
We require a non-refundable 25% deposit at the time of booking with the balance due 6 weeks prior to arrival. If arrival is is within 6 weeks of booking then full payment will be required to secure the booking. We will only hold a reservation for 24 hours unless otherwise agreed. If the deposit payement is paid by credit or debit card the balance payement will be taken from the same card automatically on the balance due date, lease contact us if you do not wish for this to happen. Balance payments must be received within 7 days of the date specified on your booking summery. If any payment deadlines can not be met then please contact us. Failure to meet payment deadline could result in your holiday being cancelled or resold without further notice.
In the event of you needing to cancel your holiday we will do our best to resell it and if successful we will refund you the amount the holiday resold for less your deposit payment and a £20 administration charge. However, you will not be reimbursed if the holiday is not resold and if the cancellation is made within 6 weeks of arrival date. Neither can be dates be changed within 6 weeks of arrival. We therefore recommend you take holiday cancellation insurance to cover any losses should we not be able to re-let the dates.
In the unlikely event of the yurts not being available due to fire, flood other unforeseen circumstances, we cannot accept liability or responsibility for any loss, including consequential loss, but the full cost of the holiday will be refunded.
Arrival & Departure
Your yurt will be ready from 2:00pm on arrival day, unless we otherwise agreed in advance and we strongly advise you arrive before dark - which may be before 4:00pm in the winter months. As we are a working smallholding and do not have a reception we request that you let us know your approximate time of arrive at least one day before you travel and advise us on the day if you are going to be later than planned.
Please vacate your yurt by 11:00am on the day of departure unless otherwise agreed.
Campsite Karma & Other Stuff
As the shower, loo, kitchen areas are shared we ask you to please clean up after yourself and try to accommodate the usage of others. We are a relaxed quiet site. We do not allow amplified music and request that all noise be kept to a minimum after 11:00pm. Firewood is provided with no additional charge and represents a significant cost to ourselves, we therefore ask our guests to be respectful of this by only burning what is required and never leave the campfire or wood burner unattended. We are happy for you to re-arrange any of the benches and furniture as you wish, but request that you leave your yurt exactly as you found it at the end of your holiday; this includes putting up any of the futons that have been put down for extra guests and putting any furniture/BBQs that have been moved back in their original places. All rubbish should be sorted and placed in the correct recycling bins provided. Outdoor shoes must not be worn inside the yurt, for this reason we advise you to bring slippers or other easy to kick off footwear. We only ask for a damage/cleaning deposit for group booking as the majority of our guests are careful, however we do understand that sometimes accidents happen. If you do break or damage anything we would ask that you report it to us immediately, so that we can make arrangements to replace or repair it for the next guests. We will only charge for replacement in exceptional cases as we accept that a degree of wear and tear is to be expected.
Each yurt has a smoke detector, carbon monoxide detector and a fire extinguisher. We also provide heat resistant gloves for loading the stove and can provide a fire guard for the stove (on request). Only the candles in lanterns provided by us are allowed inside the yurt, although you may wish to bring battery lanterns for extra light, especially when the days are shorter. Paraffin lanterns or similar must not be taken into the yurts. Campfires are to be attended at all times and must be kept small and manageable. Parents and/or guardians are expected to supervise their children at all times. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss.